Questions worth answering honestly.

Grouped by theme so you can jump to the one you actually have.

02

Working with us

Working with us

Do I deal with an account manager, or the person doing the work?

The person doing the work. There’s no account-manager layer here — the discovery call and the delivery are the same person.

How many clients do you take on?

Deliberately fewer than a larger agency, because staying senior-led means not scaling past what one consultant can genuinely oversee. If capacity is tight when you get in touch, we’ll say so plainly rather than overcommit.

Can I speak to you in French, or does everything default to English?

Neither defaults — tell us which language you’d rather work in and the whole engagement, from the first call to the monthly report, happens in it.

Do you work with businesses outside Brittany?

Yes. Local SEO clients are naturally concentrated in and around Brittany, but the other six services work for clients anywhere in France or internationally — most of the work happens remotely regardless of location.

03

Pricing & terms

Pricing & terms

Are the prices on this site really what I’ll pay?

Yes. What’s published on /pricing/ and each service page is the real price, ex-VAT. TVA is added at checkout for applicable billing.

Is there a contract I have to sign?

For retainers, an engagement agreement covering scope and terms — no multi-year lock-in. 30 days’ written notice ends it at any time.

What happens if I’m not happy with the work?

Tell us — most issues get resolved by adjusting the plan. See /refund-policy/ for the formal terms on cancellation and refunds for both retainers and one-off projects.

Do you offer discounts for longer commitments?

No — the pricing is the same whether you stay one month or two years. We’d rather earn your continued business month to month than lock in a discount that assumes you can’t leave.

04

SEO expectations

SEO expectations

How long until we see results?

It depends on the service and your starting point. Technical fixes can move fast; content and authority-building take longer — typically 2–3 months for early signal, 4–6 for clearer movement. Anyone promising faster, guaranteed timelines across the board isn’t being straight with you.

Can you guarantee a #1 ranking?

No, and you should be wary of anyone who does. Nobody controls Google’s algorithm, including us. What we commit to is a transparent method and honest reporting on what actually happened.

What’s not included in a standard retainer?

See the "Not included" section on /pricing/ — paid ads, site builds, guaranteed rankings and a few other specifics are explicitly out of scope, stated plainly rather than buried in a contract.

Will you use AI to write our content?

Briefs and strategy are built by a senior consultant, not generated automatically. Where content is written, it’s reviewed against a specific brief before publishing — the point is that it’s accurate and matches search intent, not how it was drafted.

05

Practical

Practical

What if I don’t know which of the seven services I need?

Book the free 30-minute call. We’ll tell you which one fits — or say honestly if none of them do yet.

How do I pay?

Through the cart and checkout on this site for standard packages, or invoiced directly for bespoke scope agreed on a call.

Can I reschedule a booked call?

Yes, free of charge, up to 24 hours before the slot.

Where are you actually based?

3 All. Sainte-Hélène, 56400 Auray, France — a real address, not a registered-agent mailbox. See /contact/ for directions.

Question we didn't cover?

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